You have 30 days to return your product from the date of receipt of the package. You must contact Aventurine by email (email link) within 30 days of receiving the order. Returned products must be unworn, undamaged and returned in their original packaging. Products returned, including incomplete, damaged, worn items, will not be returned.
The exception to the right of return:
– For hygiene reasons, the return of earrings is not accepted.
If your return is due to an error on our part or to a defective product, we ask you to report the problem within 15 days, you will have the opportunity to exchange your item, within the limit of available stocks. The return and return costs would then be borne by Aventurine. We
will send you a Colissimo prepaid return label. We are not able to provide you with a return label for your overseas trip, but you will be reimbursed for your return costs.
In case the return concerns another reason, the costs will be at your expense. Your return must be sent to:
Aventurine SAV
32, rue Espariat
13100 Aix-en-Provence
France

Aventurine will refund you within 10 days after receiving the products. Items that do not meet your expectations should be returned to us in new condition.