DELIVERY
Metropolitan France: Metropole, Corsica, Monaco.
DOM-TOM: Guadeloupe, Martinique, French Guiana, Reunion, Saint Barthelemy, Saint Martin.
Europe: Switzerland, Belgium, Luxembourg, Germany, Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden.
World: United Kingdom
North America: United States, Canada
Click and collect : free
Delivery by click & collect (shops in Nice and Aix-en-Provence): 48-hour delay (Monday to Saturday excluding public holidays). You will receive an email when your package is ready in store. You have 30 days to withdraw your parcel, which will be delivered to you against signature after presentation of the email and an identity document. If you designate another person to withdraw your order, that person must present your identity card and his or her own.
Standard delivery by Colissimo:
In metropolitan France, Corsica, Monaco: Standard delivery by Colissimo with signature 6€. Delivery is free from 80€ of purchases.
In the DOMTOM (Guadeloupe, Martinique, French Guiana, Reunion, Saint Barthelemy, Saint Martin): Standard delivery by Colissimo with signature 13€.
In Europe: Standard delivery by Colissimo with signature 11€. Delivery is free from 80€ of purchases.
In the United Kingdom: Standard delivery by Colissimo with signature 13€.
North America, United States, Canada: Standard delivery by colissimo with signature 31€.
For orders outside France, when the package intended for export reaches its destination, the consignee will be responsible for paying the customs duties or taxes that apply to the country of destination.
In metropolitan France, Corsica and Monaco, deliveries are made within 2 to 4 working days.
In the DOMTOM, deliveries are made from 5 working days, from Monday to Saturday morning, excluding public holidays.
In Europe and England, deliveries are made from 3 working days, Monday to Saturday morning, excluding public holidays.
In USA and Canada deliveries are made from 6/7 working days, Monday to Saturday morning.
You can track your package in your customer area as soon as your order is delivered to Colissimo.
A tracking number of your package will be sent to the email address registered at the time of your order. In case you do not have a tracking number, we invite you to contact our customer service who can inform you.
Standard delivery by Colissimo:
In case of absence during delivery, your parcel will be delivered to the post office indicated on the notice of passage deposited in your mailbox. Your parcel will be kept for a period of 15 calendar days from the day after the day of filing of the transit notice. After this period, the package will be returned to us, in which case we invite you to contact the customer service.
ORDER TRACKING
After you have validated your order and proceeded to payment, a confirmation page appears with your order number. A confirmation e-mail is then sent to the email address registered at the time of your purchase. This is a summary of the nature of your order: product(s), quantity, price(s), method of payment and delivery address. You can also find the details of your order by signing in « my » account and clicking on the topic « order tracking ».
Once validated, your order cannot be modified or canceled. Please check it before switching to secure payment. By clicking «pay for my order» you accept without reservation the Terms and Conditions of Sale of Aventurine. Furthermore, we cannot add an item to an order already paid for.
If you wish to offer a gift, please specify it when validating your cart. You can leave a message in the space reserved for this purpose and specify that you want a gift package. Gift packaging is free.
Verify that your order has been validated and that you have received a confirmation email. An email was sent to you to inform you of the departure of your order. If after 8 days you still haven’t received anything and no notification of passage has been filed in your mailbox, contact customer service.